Transportation Terms and Conditions
information that you provide to us is confidential. We do not sell
lists or give out your information to anybody. WE WILL NEVER GIVE
OUT CUSTOMER INFORMATION WITHOUT THE CUSTOMERíS EXPRESS CONSENT.
Shared Bus Service Reservations:
You can book
early and lock in our early bird sale prices and rest assured that
you can change or cancel your booking for any reason without
penalties up until 45 days prior to travel.
It is advised
to book early as our regular prices are usually 25% higher the
closer it is to the date of your travel or summer months, in
addition we do get full on selected days as we have limited seats.
friendly policy allows you to cancel with a full refund due to
serious incidents which are limited to medical emergencies, family
emergencies, and/or missing the cruise ship due to inability to
enter the country because of customs problems at any time even if it
is less than 45 days prior to the date of travel.
Cancellation Dates for Shared Bus Service
change or cancel your reservation with no fees or penalties up until
45 days prior to your travel date.
10% fee is
charged between 45 and 31 days,
50% fee is
charged between 30 and 15 days prior to travel.
reservations are non-refundable within 14 days of travel.
emergencies are exempt and are refundable at any time (for the
person who is sick and his/her immediate family).
consider purchasing travel insurance to cover yourself in the event
of any unforeseen circumstance. For more information on travel
insurance, or to change or cancel an existing reservation, the best
way is to email us
Payment and deposit policy
There is no
commitment and no payment required before January 1 of your travel
year, after that we will place a charge on your credit card.
We charge the
full balance at the time of reservation if the balance is less than
$250, if the balance is more you are welcome to put 30% deposit at
the time of reservation. The remaining balance will be automatically
charged to your card within 45 days prior to your transfer. We
accept Visa and Master Cards.
Private Bus Reservations:
30% deposit at the time of booking which is refundable up till 60
days prior to travel. We will charge the remaining 70% balance to
your credit card 30 days prior to the travel day. Cancellations with
less than 30 days are non-refundable for private bus reservations
for any reasons.
Special arrangements or circumstances
Please let us
know, if you require special arrangements, and we will try to
accommodate your needs. We will consider all the circumstances if
you contact us, however we are not responsible and will not issue a
refund for services delayed or not rendered due to airlines or
cruise line non-performance, Mother Nature, acts of terrorism or to
other circumstances not mentioned in the above which are beyond your
or our control.
In no event
shall Alaska Cruise Transfer or its employees, directors, agents, or
any other representatives be liable for any direct, indirect, incidental, special, consequential, punitive or other damages
(regardless of the form of action) arising out of (i) use of the
service by any person, including but not limited to any damage
caused by any reliance on, or any delays, inaccuracies, errors or
omissions in, any information and content accessed over the service,
(ii) any use or inability to use the service for whatever reason,
including but not limited to communications failure or any other
failure with transmission or delivery of any information accessed
through the service, or (iii) any goods or services discussed,
purchased or obtained, directly or indirectly, through the service,
in each case even if advised of the possibility of such damages.