How do we book your service?
You can book by
filling out our SECURED online reservation form by
CLICK HERE
or calling us directly 1-907-350-6010 or toll free
1-888-257-8527 (from the US only). If you can, please do it
online as our lines are very busy during business hours
especially at the time of picking up and meeting passengers.
Either way of booking is the same, there is no difference in
price and the reservation procedure is the same - you will
receive a confirmation e-mail within 24 hours or less.
How do we pay?
We accept Visa and
Master cards only, no American Express or Discover. This service
is pre-paid, pre-booked in advance. We require 30% deposit on
reservations larger than $250, if smaller we take the full
balance at the time of booking. The remaining 70% is charged to
your card within 30 days or less prior to your transfer date.
do
we have to book in advance?
This service is
pre-paid, pre-booked in advance. We do have limited seating
capacity and sometimes get sold out. Please plan your transfer
in advance to avoid any inconveniences, the best time to book is
about 1 month or more in advance.
What kind of buses do you use?
All of our vehicles
are coach style buses with large windows, leg room, air
conditioning and/or heater. You can stand up in them and they
have 1-2 steps for easy step up. For shared transfers and tours
we use either our 20, 30, or 50 passenger coaches depending on
how many people have booked for that day.
Is
there enough space for luggage?
YES! We have been
doing this for many years and know that our passengers bring
extra luggage with them, we made sure our buses are equipped
with extra large luggage sections, so that you don't have to
worry about your luggage and can ride in comfort with all of
your luggage securely stored in the luggage section either in
the back of the bus or under it in the same bus you are
traveling in. Two bags a person is usually the standard and
normal luggage capacity for our buses. Please be reasonable.
How far is the bus from the ship?
We pick up and
drop off directly at the cruise ship terminal, right next to the
ship. You are a few steps away from the ship, you don't need to
walk very far or get another transportation to get to the ship,
we bring you directly to or from it.
Where do you pick us up, do you have a bus station?
Anchorage pick up
and drop off description:
We don't have a bus
station because our passengers are cruise ship passengers and
they all have a ton of luggage, so there is no way they can get
to our station even if we had one. This is one of the best
features of our service as most companies don't pick up or drop
off their customers. We pick up and drop off at your location.
Since most of Anchorage's hotels have free shuttles to the
airport at any time of the day, we chose airport as a free pick
up and drop off point. We pick up and drop off at the Alaska
Airlines gates. We do pick up and drop off at all the major
hotels, car rentals or RV rentals located in midtown, downtown,
or airport area for additional fee, which depends on the number
of people in a group.
Whittier or Seward
cruise ship dock pick up and drop off description:
When you are
getting off or on the ship in Whittier or Seward, we pick up
directly inside the cruise ship terminal by your luggage pick up
location, the driver parks the bus and walks inside the terminal
to find the people with the sign "Alaska Cruise Transfer." If
you don't see that sign, just stay inside and wait for someone
to show up. We drop you off directly in front of the cruise ship
terminal by the luggage drop off point, after which you simply
walk on to the ship.
There are no
customs or immigration check points in Whittier or Seward.
How
do we find you when we get off the ship?
When you walk off
the ship in Whittier or Seward, you walk into the cruise ship
terminal, you will see your luggage and that is where we will
meet you, at your luggage pick up. There will be someone with a
sign "Alaska Cruise Transfers" waiting for you inside. If you
don't see anyone please wait there until they show up. If you go
outside, you will get lost since there are a lot of buses, even
from our company, and you will not know which one you are on.
Is
there enough time for us to get off or on the ship with your
schedule?
Yes, our schedule
is coordinated with cruise line embarkation and disembarkation
times and works best. We have never had people who could not get
off or on the ship in time with our schedule. The ships run on a
schedule and they are never late arriving to the port. They also
disembark and embark at the same time so there will be no
problem to get off or on the ship with our schedule since that
is what we do - is provide transportation for cruise ship
passengers. All of the people on the same bus are going on the
same ship, departing at the same time since there is
only one
ship per day for each port.
Do
we have senior or children rates or other discounts?
No, we don't have
any special rates for any particular group or members of a
group. Everyone is charged the same rate when they are taking a
seat. If your child is small enough to be held on a lap, then it
is free. The only discount we have is for groups of 6 or more
and it is 10% off of all the shared bus services.
Are there any other fees?
Our rates include
all the fees except taxes and tips for the driver. Tips are paid
at your discretion, depending on a driver's performance.
